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Manager of Client Services

 

 

As our Manager of Client Services, your mission will be to provide world class customer service to your clients. You will work with the Production Manager to develop long and short-term marketing strategies, manage project budgets and timelines, and ensure that client expectations are set and met.  You have a big picture view and can forecast business resourcing needs.

Traction on Demand’s hiring philosophy is based on culture, intelligence and then skills. Here’s what we mean by that:

Culture

Culture at Traction on Demand isn’t about drinking beer and playing ping-pong – it’s much more. We are looking for people who want to join an active community of engaged individuals who see business as more than just a vehicle to make money. We care about our people, wider community and planet.  Come join us on this journey!

Traction on Demand is a group of entrepreneurs committed to creating ecstatic clients, doing enjoyable work and being efficient in everything we do.  We fail fast and love to innovate. Change is our middle name.

Our values don’t just sit on a glossy page.  We live them every day.  Our values are the cornerstone of who we are – do they resonate with you?

 

  • Embrace Knowledge
  • Do the right thing
  • Seek adventures and smiles
  • Healthy hearts and heads
  • Pursue opportunity
  • Build community

 

Intelligence

People often ask what it takes to succeed at Traction on Demand – you’ve got to be smart, without having an ego. What does that mean? Imagine working with a group of your smartest friends who all love to learn. Everyone is always pushing each other to grow and innovate at a pace that can only be called furious. We are never idle or stagnant. We seek and share knowledge. We are comfortable with the unknown. We just “git ‘r done.”

Skills

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

  • Bachelor’s degree/diploma or equivalent experience
  • 4+ years of marketing strategy and plan development
  • Experience in agency account management
  • Experience with budget management, specifically BCR (budget control reporting)
  • Commitment to delivering exceptional customer service

 

What You Will Be Doing

Project Management

  • Work with clients to obtain project briefs
  • Work to develop long and short-term strategy and marketing plans
  • Work with Production Manager to develop accurate project plans, timelines and
  • Obtain sign off on all requests and briefs
  • Stay accountable for on time and on budget delivery of client projects budgets

Client Management

  • Ensure client expectations are set, managed, and met
  • Act on immediate requests and needs of clients

If you’re interested, so are we! Send your resume our way, and we’ll contact you if we feel there is a fit!

At Traction on Demand, we aim to change the world by challenging the traditional consulting model and building community with our clients, partners and neighbours. At our core, we’re about improving the way companies do business by leveraging technology – salesforce.com, technology partners and our own libraries of intellectual property. We are a people-first organization, creating long-term relationships with our clients and growing with them as strategic business partners. Our clients are varied in size, geography and industry, and include some of the world’s largest technology firms. Traction for Good, our community engagement program, and our involvement as one of the first 100 B Corps in Canada are just a couple of the reasons why we have been named to the Best Places to Work in Canada top 10 list for several years running.

We are an equal opportunity employer and love diversity at our company!  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Apply Now

; Traction on Demand
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