Customer Enablement

Invest for the future with Salesforce enablement now.

As the Salesforce platform evolves, so do the people it serves and the challenges it solves. With more organizations adopting Salesforce every day, the need for administrators is growing and will soon outstrip supply.

At Traction, we see this as an opportunity; not to sell more retainer services, but to better enable our customers to manage their own systems over the long term. Ultimately we believe growth in the Salesforce ecosystem will only support greater innovation and collaboration.

Our goal is to help your organization realize value in working with Traction beyond a technology implementation. We believe an investment in technology should result in an even greater investment in your people and process.

Traction University

Traction University (TU) provides clients with a dedicated program of staff education and development supported by advisors with deep experience on the Salesforce platform.

TU clients gain access to a growing library of shared onboarding and training material and in-depth training on the Traction approach to Salesforce program development. They also receive a three-month guided onboarding program that leverages a mix of theory and practical experience-based learning.

Additional services include team assessment and composition planning and career path-building.

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Traction Enable

As a services firm, it's no longer enough to say you can provide expertise, you need to show it. Traction Enable is an online community that provides clients with unparalleled transparency into their project management, real-time metrics, collaboration with their counterparts at Traction and access to a growing portfolio of technology accelerators.

Traction Enable is your hub for interacting with Traction and the starting point for building both project and in-house Salesforce expertise.

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Traction Pulse

Traction Pulse is a data collection application developed and used by Traction to gauge real-time employee sentiment and gather deeper insights into the kind of work performed for clients, helping employers better understand which projects and tasks keep employees most engaged.

Pulse provides insights beyond traditional professional services reporting metrics like project efficiency and cost reporting, and it looks to delve deeper into the core of the business: the people.

Read the Pulse Story

More Than Technology

Customer enablement is engrained in all aspects of our engagements. When consulting we provide clients with a platform roadmap. In implementation, we work collaboratively with client stakeholders and provide transparency in our code and process. Through project go-live we provide user adoption training and post project support to ensure success long term.

Our goal is to help your organization realize value in working with Traction beyond a technology implementation. We believe an investment in technology should result in an even greater investment in your people and process.

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Unprecedented Transparency

Using our Traction Enable and Pulse offerings, you'll gain unparalleled insights into what skills and processes are needed to build an effective Salesforce team internally.

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True Collaboration

Realize the benefits of a true partnership by combining our Salesforce platform expertise with your team's understanding of your business process.

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Greater Self-Reliance

Reduce reliance on outside consultants; greater in-house expertise means you'll only need to engage an implementation partner when the scope of work requires expertise not found internally.

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Scaling Your Small Business

See how Release the Hounds, a Vancouver based dog-walking company, is using Salesforce to scale their operations and provide awesome customer experiences.

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Got a project for us?

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