Cloud Implementation

From roadmap to reality, we build systems your teams can't live without.

We live and breathe Salesforce and implement all of the Clouds. With a deep technical understanding of the platform and experience across all functional offerings, we implement multi-cloud and single-cloud solutions. Our consultants craft these solutions with a user-centric approach that enable clients to quickly pivot, experiment, learn and ultimately succeed.

We always consider people and process. We believe any investment in technology should be accompanied by an investment in people and process. That's why implementation services are paired with stakeholder interviews before the project and user adoption training post go-live.

Sales Cloud

Having grown up with the Salesforce platform, Traction has become an industry leader in assessing key Sales Cloud technologies.

Our solutions factor in existing platform functionality, newly acquired and released applications and platform enhancements, like the Lightning framework, Einstein Analytics and Salesforce CPQ. Our level of innovation and understanding of the SaaS ecosystem sets us apart and allows us to build systems your sales organization can't live without.

Read the Release the Hounds Story

Service Cloud

Our Service Cloud implementations are driven by the three principle tenants of the The Effortless Experience:

Improve the customer experience with consistency. Unnecessary features do not earn loyalty; providing a consistently good experience does.

Allow agents to focus on the customer. Providing agents with a highly optimized case management console and improving their departmental process will give them more time to listen to customers and action appropriately.

Harvest customer interactions to improve operational efficiency. Agents are accumulating highly valuable data; analyze it and action on it.

Read the MightyHive Story

Marketing Cloud

Marketing automation platforms should provide your organization with insights that contribute to the alignment between sales and marketing teams, intelligent lead management and ultimately higher sales. The Salesforce Marketing Cloud includes robust platforms that do just that for both B2B and B2C marketers.

Traction's Marketing Cloud implementations leverage best practices and core Salesforce functionality like Pardot, Salesforce Engage, Einstein Analytics, Journey Builder, Social Studio and more. Whether you're looking to execute an account-based marketing strategy or targeted nurture campaigns with Marketing Cloud, we've done it before.

Read the BuildDirect Story

Community Cloud

As Salesforce's portals have evolved from transaction-centric into engagement-focused communities, so have stakeholder expectations. Whether they are employees, customers, prospects or partners, they want to engage with a company and get the information they need from anywhere, on any device and all in seconds. To meet these growing expectations, companies must deliver tailored content that is easily accessible at any time.

Leverage Salesforce's Community Cloud to engage employees in a meaningful way, manage customer support efficiently or communicate key updates to partners. Our Community Cloud experts and front-end developers will ensure that your users have easy access to all the information they need in a fully branded and intuitive solution. Traction's Salesforce Communities expertise includes both Fullforce solutions and industry-specific Lightning Bolt templates, available on the Bolt Exchange.

Read the LifeLock Story

Commerce Cloud

With everything being so easily accessible, consumers are demanding a unified experience across all touch points in addition to a seamless purchase process.

Using Salesforce Commerce Cloud, formerly Demandware, you can coordinate your digital efforts across channels and transactions. As a Commerce Cloud Business Solution Partner, we are ready to help you deliver an omni-channel commerce solution that improves customer experiences. Our consultants can help you gain a complete understanding of your customers by connecting Commerce Cloud to the rest of your Salesforce stack.

Read the Patagonia Story

Configure, Price and Quote

At Traction, we teach you to fish. The goal of our Salesforce CPQ (configure, price, quote) implementation is not for Traction to build every single rule and logic into the application. Our goal is to implement and integrate the system, set up the key types of rules and then enable your admins and operations teams on the application.

This methodology will help to minimize the costs of the implementation project and promote both admin and end-user adoption of this new technology. The result - a scalable system that can evolve with your business and one that does not require you to engage Traction (or any other service provider) to implement each and every new rule.

Read the Blackberry Story

Flexible and Consistent

We believe in agile. We believe in waterfall. But first and foremost, we believe in what suits our customers best. Over the past several years we’ve worked through countless cloud projects and honed a delivery process that finds the intersection between quality and pace. It includes sequencing releases and ensuring your user community receives meaningful functionality at an acceptable pace.

Traction’s delivery method and program process is built to ensure our clients experience no surprises or added costs. We do this through client involvement in the decision-making process, consistent project resourcing whenever possible, honesty and transparency.

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Security & Assurance

Salesforce is the #1 cloud CRM platform in the world, which means the security of your data and business are a top priority.

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Leverage Your Licenses

We try our best to push all available technologies to their limits before using custom development.

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Adaptive Approach

Traction's phased project approach ensures each implementation solves specific challenges and allows for changing requirements along the way.

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Increased Efficiency

Automate repetitive tasks and improve your operations so your team can spend more time working on what matters.

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Patagonia's Pro Program

See how Patagonia uses Salesforce's Marketing, Commerce and Service Clouds to better engage their pro community.

Full Story

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