Sales is often spoken of as a mix of art and science. Even though CRMs are primarily scientific, there's an art to building a game-changing application while maintaining authentic and meaningful relationships with customers.
An effective Sales Cloud roll out should bring organizational value at every stage. It should allow executives to have the data insights to drive the vision of the organization and allow sales leaders the opportunity to focus resources effectively. It should motivate your sales team to hit organizational targets and ensure they see the system as the one tool that separates them from their competitors. Simply put, your organization can’t live without it.
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Every service-focused engagement must serve three audiences: the customer, the service team and the business.
Traction works to understand your business requirements and strategic vision so that the technology can be molded to address your needs today and any challenges that lay ahead. By listening and understanding your business direction, the customer needs and the agent needs, Traction considers all the appropriate functionality of the Service Cloud platform to allow your customers and agents to have an effortless experience.
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Effective marketing strategies and campaigns need to be rooted in data, digital, mobile and social, the foundational components to connecting with your audience today.
By understanding your long and short-term marketing objectives, Traction delivers engagement strategies and solutions that drive an increase in leads, conversions and sales. We develop marketing strategies rooted in data that ensure campaigns use relevant, timely and targeted content that gets the right message to the right people through the right channels.
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With an increasingly discerning workforce and competitive job markets, how can you make sure you're attracting and retaining the people you need to hit growth and revenue targets?
Expand your use of the Salesforce platform beyond prospects and customers. Consider the opportunity to better understand your candidates and employees for your benefit and theirs. From training and operations to performance reviews and time tracking, manage and report on all aspects of human resources from the Salesforce platform. Traction's solution engineers will demonstrate how you can leverage both declarative and custom functionality to support your HR use cases.
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To effectively manage operations and make informed decisions, organizations need to maintain a consolidated view of cross-departmental data.
Physical locations, data security, IT infrastructure, reporting and executive targets all need to be considered when managing operations. Traction's consultants look to understand stakeholder requirements and provide technology and process recommendations that leverage Salesforce as the core operational platform.
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As the Salesforce platform grows in functionality, new departments are now looking to integrate their point solutions to provide and gain access to new data and automation. As the leading CRM platform globally, finance teams are turning away from their ERP provided CRMs and now look to integrate with Salesforce.
Whether you are considering integration with an on-premise ERP or a financial system developed in the cloud on the Salesforce platform, Traction's consultants provide you with application recommendations, integration expertise and best practices training and adoption.
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Small & Medium Sized Business
Not all organizations have the resources or desire to run a 'transformational' project. That's why we built our Torq Systems offering where the goal is to get customers up and running on Salesforce in the shortest time possible.
Our flexible, fixed-fee packages are designed to overcome common challenges facing small and medium sized businesses. Our implementations give companies like yours a better understanding of the power of data and how you can leverage the Salesforce platform to scale your business.
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