Blog Archive

Last week, we got a look at one of retail’s biggest tech innovations when Salesforce unveiled Einstein Visual Search at NRF 2019: Retail’s Big Show. This new functionality takes a user-uploaded photo and recommends a visually similar product from...

Posted on January 23, 2019

Students in the Junior Achievement Company Program learn that some of the best lessons are taught outside the classroom. The work experience opportunities for high school students have come a long way since the day camps, restaurants and factories...

Posted on January 17, 2019

In this series, Dave Galloway is diving into the concept of the Effortless Experience, a customer service framework that limits customer effort in each interaction. This method is composed of four key pillars: channel flexibility, next issue avoidance, engineered...

Posted on August 22, 2018

Every summer hundreds of companies begin compiling their applications for Canada’s Best Managed Companies award. Award writers begin sifting through their company’s processes, policies and financial records to determine what makes their company successful. When they’ve submitted their applications,...

Posted on March 9, 2018