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Blog Archive

How Field Service Lightning Raised ACV Auctions Online Automotive Game
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How Field Service Lightning Raised ACV Auctions Online Automotive Game Since the advent of the automobile (and car dealerships, in general), there’s often been a sense of skepticism plaguing the industry – in every aspect of the car buying/servicing...

Posted on August 10, 2020

Enabling Remote Service for Essential Assets and Services
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Enabling Remote Service for Essential Assets and Services Why the realities brought by COVID-19 should prompt manufacturers and service providers to consider their long-term strategy around enabling remote monitoring and diagnostics. COVID-19 has sent shock waves through many businesses...

Posted on April 6, 2020

Outstanding Onsite Service: Implementing Contractor Best Practices
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If your organization leverages contractors, you’re inevitably going to encounter some complexity. You need to find the easiest way to share critical information with these contractors so they can deliver an optimal experience to your customers. The key difference between...

Posted on October 11, 2018

The Effortless Experience: Turning Customer Service on its Head
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The discovery of the Effortless Experience approach tosses everything you might know about customer service in the bin. While it may appear counter-intuitive, the approach is backed by research and practical application. Having worked in customer service for over...

Posted on August 8, 2018

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