Blog Archive

Field Service Lightning (FSL): What You Need to Know to Get Started
When you’re a field service representative on the go, you can’t afford to get bogged down with the logistics of the day. What is Field Service Lightning? Field Service Lightning (FSL) is Salesforce’s field service solution. It is an...

Posted on July 31, 2019

Outstanding Onsite Service: Implementing Contractor Best Practices
If your organization leverages contractors, you’re inevitably going to encounter some complexity. You need to find the easiest way to share critical information with these contractors so they can deliver an optimal experience to your customers. The key difference between...

Posted on October 11, 2018

The Effortless Experience: Turning Customer Service on its Head
The discovery of the Effortless Experience approach tosses everything you might know about customer service in the bin. While it may appear counter-intuitive, the approach is backed by research and practical application. Having worked in customer service for over...

Posted on August 8, 2018

TractionForce 2018: Transform Customer Service & Empower your Mobile Workforce
Traction Service Cloud wizard Dave Galloway joined Tony Bone and Kayleigh Roberts from Salesforce to discuss Field Service Lightning and how it’s empowering employees to deliver an effortless customer experience. Whether it’s easily scheduling new service appointments or fostering...

Posted on June 28, 2018

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