Mastering the Retail Omni Channel Experience with Aldo, Salesforce & Traction on Demand

The retail industry has gone through a massive transformation driven by changing consumer behaviors, new channels, and emerging technologies. According to Forrester, most retailers now cite mobile and omni-channel efforts as their two top priorities.

Retailers must ensure that in-store and digital channels are supported and integrated with each other to ensure a consistent customer experience and stay relevant in an increasingly competitive landscape.

Join us for a special webinar featuring ALDO to understand how they’ve approached integrating the Salesforce platform into their business and how they’re looking to develop their own omni-channel strategies that keep the customer experience at the center of everything they do.

Learn how one of Canada’s leading retailers:

  • Created a single and complete 360-degree customer view
  • Participates in conversations about its brand on social networks
  • Streamlined inventory operations to get products to customers faster
  • Reduced the time to resolve customer service issues by 50%