Mastering the Retail Omni Channel Experience with Aldo, Salesforce & Traction on Demand
The retail industry has gone through a massive transformation driven by changing consumer behaviors, new channels, and emerging technologies. According to Forrester, most retailers now cite mobile and omni-channel efforts as their two top priorities.
Retailers must ensure that in-store and digital channels are supported and integrated with each other to ensure a consistent customer experience and stay relevant in an increasingly competitive landscape.
Join us for a special webinar featuring ALDO to understand how they’ve approached integrating the Salesforce platform into their business and how they’re looking to develop their own omni-channel strategies that keep the customer experience at the center of everything they do.
Learn how one of Canada’s leading retailers:
- Created a single and complete 360-degree customer view
- Participates in conversations about its brand on social networks
- Streamlined inventory operations to get products to customers faster
- Reduced the time to resolve customer service issues by 50%