Delivering an Effortless Experience with Service Cloud – Watch the Webinar Now!
Cure the 7 sins of customer service using the 4 pillars of the Effortless Experience and turn your service team into a customer loyalty engine by leveraging Salesforce to create an effortless service experience.
View the webinar and learn how Service Cloud can help you build loyalty by driving a service experience based on the 4 pillars of EE:
- Channel Stickiness – Design any of your support channels (email, web, community, social, phone) to be easy for your customers and effective for resolving issues. Understand the basics of Salesforce Communities and move from “call deflection” to effortless resolution.
- Experience Engineering – Use Salesforce to guide your team on when and what to say for specific cases.
- Next Issue Avoidance – Learn what approaches can be used to resolve a case before it’s open.
- Front Line Control – You can have control AND empower agents to make decisions.
Webinar presenters, Dave Galloway and Sandy Sethi have over 25 years of experience running service organizations AND have been involved in numerous Salesforce Service Cloud projects. We invite you to gain from their experience and learn as much as possible from this “real world” application of the Effortless Experience concepts.